04.6.07 AI Text Classification
Text classification using artificial intelligence has several important applications. Among them is sentiment analysis - determining whether the emotional tone or mood expressed in a text is positive or negative. This is useful in the following cases:
- Improving customer experience: Analyzing feedback, reviews, and customer service interactions to identify pain points and improve products/services.
- Brand/Reputation Monitoring: Tracking the public's emotional response to a company, product, or public figure on social media and news.
- Market Research: Understanding how consumers feel about different topics, trends, or competitors in an industry.
The AI: Text Classification node group includes the nodes: